1. Introduction

At Crust Pizza Australia ("Crust Pizza," "we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, place orders, or otherwise interact with our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

2. Information We Collect

We collect several types of information from and about users of our website and services, including:

2.1 Personal Information

Personal information is data that can be used to identify you directly or indirectly. We may collect the following types of personal information:

• Contact Information: Name, email address, postal address, phone number, and other similar contact data.
• Account Information: Username, password, account preferences, and order history when you create an account with us.
• Payment Information: Credit card details, bank account information, and billing address. Note that payment information is processed by our secure payment providers, and we do not store complete credit card details on our servers.
• Delivery Information: Delivery address, delivery instructions, and preferred delivery times.
• Profile Information: Food preferences, dietary requirements, favorite orders, and other preferences you provide to enhance your experience.

2.2 Non-Personal Information

We also collect information that does not directly identify you, including:

• Usage Data: Information about how you use our website and services, including pages visited, time spent on pages, navigation paths, and information about your device and internet connection.
• Device Information: Information about your device, including IP address, device type, operating system, browser type, and settings.
• Location Data: General location information based on your IP address or more precise location if you allow location services for our mobile app to facilitate delivery services.

3. How We Collect Information

We collect information in the following ways:

• Direct Interactions: Information you provide when you create an account, place an order, contact customer service, complete forms, participate in surveys, or otherwise communicate with us.
• Automated Technologies: We use cookies, web beacons, and similar technologies to automatically collect information when you visit our website or use our app. See our Cookie Policy section for more details.
• Third Parties: We may receive information about you from third parties, such as social media platforms, payment processors, delivery partners, marketing partners, and analytics providers.

4. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing and fulfilling your orders, including delivery coordination
• Creating and managing your account
• Providing customer support and responding to inquiries
• Personalizing your experience and delivering content relevant to your interests
• Sending transactional messages, such as order confirmations and delivery updates
• Sending marketing communications about promotions, new products, or other information we think you may find interesting (with your consent where required by law)
• Conducting research and analysis to improve our products and services
• Detecting, preventing, and addressing technical issues, fraud, or illegal activity
• Complying with legal obligations

5. Disclosure of Your Information

We may share your information with the following parties:

• Service Providers: Companies that perform services on our behalf, such as payment processing, order fulfillment, delivery services, data analysis, email delivery, hosting services, and customer service.
• Business Partners: Trusted third parties who help us operate our business, such as marketing partners, analytics providers, and social media platforms.
• Franchisees: Local Crust Pizza franchise owners who fulfill your orders.
• Legal Requirements: When required by law or to protect our rights, privacy, safety, or property, or that of our customers or others.
• Business Transfers: In connection with a merger, acquisition, restructuring, or sale of assets, in which case personal information may be transferred as an asset.

We do not sell your personal information to third parties.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Accessing, updating, or correcting your personal information
• Requesting deletion of your personal information
• Objecting to or restricting certain processing of your personal information
• Requesting a copy of your personal information in a structured, commonly used, and machine-readable format
• Withdrawing consent where we rely on consent to process your information
• Opting out of marketing communications

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Data Security

We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please understand that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We maintain safeguards to protect your information and limit access to those employees, agents, contractors, and third parties who have a business need to know. They are subject to duties of confidentiality and may be disciplined or their contract terminated if they fail to meet these obligations.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and applicable legal requirements.

In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

9. Children's Privacy

Our services are not intended for children under 16 years of age, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

We have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy when transferred internationally, including when processed by third parties and service providers.

11. Cookie Policy

Cookies are small text files that are placed on your device when you visit a website. We use cookies and similar technologies for the following purposes:

• Essential Cookies: Necessary for the website to function properly and cannot be switched off in our systems. They are usually set in response to actions made by you, such as setting your privacy preferences, logging in, or filling in forms.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website structure, content, and user experience.
• Functional Cookies: Enable the website to provide enhanced functionality and personalization, such as remembering your preferences and choices.
• Targeting Cookies: May be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.

Managing Cookies

Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may impact your overall user experience. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material changes if and where required by applicable data protection laws.

You can see when this Privacy Policy was last updated by checking the "Last Updated" date at the top of this page.

13. Contact Us

If you have any questions about this Privacy Policy, or if you would like to exercise any of your rights, please contact us at: